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| Frequently Asked Questions |
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1. Do I have to use the same computer every time I access Virtuosity?
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No. You can access Virtuosity through any computer that meets the system requirements and has a net connection.
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2. Can I get a free trial version?
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| Currently we do not have any trial offers. However, feel free to run through our demos and experience the live in-application simulations for all four Office applications. To get in touch either Contact us or send us an Online Inquiry
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3. What are the system requirements for running the courses?
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To ensure that the simulations function smoothly on your computer, you must have, minimally, the following configuration:
 Processor: Celeron 600 MHz or higher.
Memory: 128MB or higher.
Operating System: Windows XP (w/SP1), Windows 2000 (w/SP4)
Web Browser Settings: Internet Explorer 5.5 or higher
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Any popup blocking software disabled
Flash 6 plug-in installed
Scripting and Cookies enabled
Configured to download and run signed ActiveX controls and plug-ins
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Screen Resolution: 800 x 600 (or higher) with 16 bit color.
Audio: Any Windows compatible soundcard for audio during tutorials.
User Privileges for Installing Active X Control (first time only)*:
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Windows XP or higher
Note: SP2 users need to download the Virtuosity Simulation Engine plug-in file and install it.
Windows 2000 - Power User or higher
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4. Do I have to download a plug-in?
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| You need the Flash 6 plug-in. This should normally be already installed on your machine. In addition, you need a one time install of an ActiveX component. This ActiveX component should automatically get installed, the first time you try to launch an exam or a tutorial. In case your security settings do not permit automatic install of the ActiveX component then you can download it from the downloads page and install it manually.
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5. How do I register?
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| To register send us an Online Inquiry OR Contact us specifying your requirement. We will process your request and send you a valid userid and password.
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6. Can I cancel a purchase order?
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| You probably have purchased a Virtuosity product after you have tried a demo and a trial version. However, we do carry an exchange policy under which you can possibly purchase another product in lieu of the current one. You could also send us your feedback stating why you would want to cancel your purchase. We do NOT have a 100 % refund policy.
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7. Do I need the software applicatoin I am learning installed on my machine, to be able to run Virtuosity Courses?
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| No. Virtuosity does not need the actual software installed on your machine. It has a self contained simulation package for simulating the software application you are learning.
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8. If I buy a package when can I start using it and for how long can I use it?
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| You can start using Virtuosity as soon as you receive a valid userid and password from us. Each account you purchase is valid for a period of one year from the date of purchase.
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9. What is an ActiveX control?
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| ActiveX Controls are software components that are reusable. These components can be used to add specialized functionality, such as animation or pop-up menus, to Web pages, programs, and software development tools. Virtuosity Training uses an ActiveX control to provide a rich environment that simulates the software you are learning about.
Yes you need to download a Flash 6 plug-in. This is a one time install.
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10. What is the best resolution for viewing Virtuosity tutorial or exam?
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| The Web pages for Virtuosity were designed to be viewed at 800 by 600 or higher screen resolution and 16 bit Color quality or higher. 1024 by 768 or higher screen resolution is recommended. The application simulation is resolution independent and always opens in the full screen mode.
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11. Can I buy the courses online?
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| Currently we do not offer you an online buying option. To buy our products or learn more about them, please send us an Online Inquiry OR Contact us. We will get in touch with you as soon as possible.
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12. Can I run the courses on a Macintosh computer?
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| Our technology does not support the Mac OS. For minimum system requirements please refer to Q3.
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13. I'd like to report an error in one of the courses. Who should I contact?
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| You can get in touch with our technical support help desk.
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14. Can I get a user manual?
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| Yes. QuickStart Guides (PDF Format) as well as Detailed Help (CHM format) for various user types are available for download under the Download section.
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